Terms and Conditions of Sale
Our items are all hand made, small imperfections can happen and are part of the charm of a handcrafted product. This part is what makes our products unique and shall not be seen as a fault. They will never affect the overall a esthetic of the product and its ability for use as intended.
In case of exceptional circumstances, we reserve the right to cancell the order, with the refund of the amount charged.
The customer is required to examine the goods and to communicate via email any breakages due to transport, within 24 hours of delivery, by means of photos certifying the damage. Only in this case can you request the exchange or refund and exercise the right of withdrawal pursuant to Legislative Decree 185/99.
Right of return
In compliance with the provisions of D.Lgs 185/99, the customer who purchases on the website www.anforacapri.com may exercise the right of return within 10 working days from the date of the delivery of the product.
Within 30 (thirty) days from the date of the receipt of communication from the customer, a refund will be issued via bank transfer. The refund will cover exclusively the price of the product, whilst the extra expenses for delivery will not be refunded and will remain in charge of the customer. A different policy will be applied in case of damages to the product during the carriage or delivery.
To be entitled to a refund, the customer must e-mail to us his bank account number details, in order to refund the money via bank transfer.
In the package for the refund, properly packaged, the customer must include a copy ofthe delivery note and send it to:
F.lli Cosentino snc di Cosentino Enrico & C.
via Roma, 22 - 80073 Cpri (NA)
Any customs duties, where due, are fully charged to the customer.
For any doubts or concern, please do not hesitate to contact us via e-mail or call us at +39 0818375867
For any disputes the Court of Naples is competent